Policies

Depending on where you are in the world, you can expect delivery within 2-14 business days. Please be mindful that during busy periods and launch times this period may be extended, particularly considering the impact that COVID-19 has had on shipping.

For all orders placed before 12pm we aim to dispatch these on the same business day, however as we are a small start up business please be mindful that this may take up to 48 hours depending on order volumes. 

For orders under $100 AUD, we have a simple, flat rate policy based on location:

Australia - $9.95 AUD
New Zealand - $14.95 AUD
US & Canada - $19.95 AUD
UK & (most of) Europe - $21.95 AUD
Rest of World - $29.95 AUD

Note: Some international locations might have a local customs charge, we encourage you to reach out to your local customs office to find out what these might be prior to purchasing

Returns

MSCL.UP takes our customer experience seriously and wants every customer to feel great about purchasing MSCL.UP.

If for whatever reason you don't love your MSCL.UP purchase and would like to return your purchased item(s):

  • Please email sales@msclup.com.au within 7 days of receiving your item with ‘Return’ as the subject. In the body of the email please state the following:
    • your full name
    • original order number
    • the reason for the return
    • note: if you've received the wrong item, please include a photo of your product including packaging in your email
  • We will reply to your email as soon as possible (typically 2 business days) with instructions on how to proceed and an address for you to return your item/s too.
  • Return the original stock item(s), including all original packaging, to the Australian address we provide (Please note that the shipping costs to return your item(s) will be your responsibility). 
  • Upon receiving the returned item(s) in good order we will issue a refund (via the original form of payment) for the value of the returned item(s). Please note that the items when returned must not be in used condition and must include all original packaging and tags.  
  • MSCL.UP does not offer refunds for 'change of mind' purchases. Please ensure you keep this in mind when shopping at our online store. 
  • Please note that MSCL.UP reserves the right to decline a return request subject to our discretion and refunds will only be approved in accordance with our MSCL.UP returns policy.